An unanswered complaint
	Praise
	Complaint answered to customers satisfaction *
	No agreement between either party

^* Black status is also achieved if the company responds to a complaint and the customer doesn't acknowledge the response within a 28 day period.

If you feel ‘delighted’ that the complaint has been handled satisfactorily, you can be really nice and add a green praise pixel.

If they have more black and green than red or grey, it’s a safe bet that these guys want look after their customers.